Rubbish Removal Balham Privacy Policy
This Privacy Policy explains how Rubbish Removal Balham collects, uses, stores and protects personal data relating to our customers and prospective customers in the Balham area. We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018 and to handling your information lawfully, fairly and transparently.
Scope of this Privacy Policy
This Privacy Policy applies to all customers and potential customers of Rubbish Removal Balham in our service area, including individuals, households, landlords, letting agents, property managers and business clients who contact us, request a quotation, make a booking or otherwise use our rubbish removal and related services.
Who we are and how to contact us
Rubbish Removal Balham is a rubbish and waste removal service operating in the Balham area. For the purposes of data protection law, we act as the data controller in relation to the personal data described in this Privacy Policy. If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details provided on our website or any invoice or booking confirmation you receive from us.
Types of personal data we collect
The personal data we collect about you will depend on your relationship with us and the services you request. Typically, we may collect and process the following categories of personal data:
Identification and contact details, such as your name, address, email address and telephone number. Service information, such as property access details, preferred service times, details of the waste to be removed, and notes you provide about the job. Booking and transaction information, such as quotations, bookings, job references, invoices, payment amounts, and payment status. Communication records, such as emails, text messages, and telephone call details relating to your enquiries, bookings or complaints. Technical and usage information, such as basic information about how you interact with our website or digital booking tools, including IP address, browser type and similar data collected through cookies or similar technologies, where applicable. Business client information, such as company name, position or role, and work contact details when we deal with you in a professional capacity.
How we collect your personal data
We collect personal data in several ways:
Directly from you when you contact us by phone, email or online form to request information, obtain a quotation or make a booking. When you enter into a contract with us for rubbish removal or related services. When you communicate with us about an existing or past booking, for example to rearrange a collection or raise a query. From third parties acting on your behalf or in connection with a property, such as landlords, letting agents, property managers or other intermediaries who provide us with your details to arrange a service. Automatically, when you visit our website or use online tools we provide, through cookies or similar technologies, where these are enabled.
Lawful bases for processing your personal data
We only process your personal data when we have a lawful basis to do so under data protection law. Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract: we process your personal data where it is necessary to enter into or perform a contract with you, for example to provide a quotation, confirm a booking, carry out rubbish removal, issue invoices and handle payments.
Legal obligation: we may process your information where it is necessary to comply with legal and regulatory obligations, including waste disposal regulations, tax and accounting requirements, and record-keeping duties.
Legitimate interests: we may process your data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests. This includes managing our day-to-day operations, improving our services, responding to enquiries, preventing fraud, and maintaining accurate records of jobs undertaken.
Consent: in some limited situations, we may rely on your consent, for example for certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time by contacting us using the details set out in this Privacy Policy.
How we use your personal data
We use your personal data for the following purposes:
To provide quotations, confirm appointments, and deliver rubbish removal and related services you request. To communicate with you about your booking, including confirmations, updates, reminders, and follow-up messages about completed jobs. To manage our customer accounts, including issuing invoices, processing payments, and dealing with queries or disputes. To comply with our legal obligations, including maintaining financial and operational records and providing information to relevant authorities where required by law.
To manage and improve our operations, services and website, including reviewing job history, monitoring demand and service levels, and training staff. To respond to your enquiries, feedback and complaints and to provide customer support. To send you limited service-related or administrative information that we consider necessary for the efficient running of our services, even where this does not arise directly from a specific booking.
Data sharing and data processors
We do not sell your personal data. However, we may share your information with selected third parties when it is necessary for the purposes set out in this Privacy Policy, and where appropriate we ensure that data processing agreements are in place. The types of third parties we may use as data processors or independent controllers include:
Payment service providers and banks that process payments on our behalf or facilitate financial transactions. Accounting and invoicing providers who help us maintain accurate business and financial records. IT and communications providers who host our systems, website, email and telephony services or provide software used to manage bookings and customer data.
Waste disposal partners, contractors or subcontractors who assist us in carrying out the collection and lawful disposal of waste. Professional advisers such as accountants or legal advisers, where necessary to obtain advice or meet compliance obligations. Regulatory authorities, law enforcement bodies or other public authorities where we are legally required or permitted to share data.
When we use third parties as data processors, they are only permitted to process your personal data on our instructions, for specified purposes, and must keep it secure.
International data transfers
Where our service providers or their systems are located outside the United Kingdom, your personal data may be transferred internationally. In such cases, we take steps to ensure that appropriate safeguards are in place, such as using service providers in countries that have been recognised as providing an adequate level of data protection, or by putting in place approved contractual clauses and similar measures.
Data retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet any legal, accounting or reporting obligations. The exact retention period will vary depending on the type of information and the context in which it is processed.
As a general guide, records relating to bookings, invoices and payments are typically kept for a number of years after the end of the financial year in which the transaction took place, to comply with tax and accounting requirements. Basic contact details and service history may be kept for a reasonable period after your last interaction with us so that we can respond to any follow-up queries, manage our business records and, where appropriate, provide returning customers with an efficient service.
When personal data is no longer required, we will take reasonable steps to delete it securely or anonymise it so that it can no longer be associated with an identifiable person.
How we protect your data
We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures may include access controls, secure storage, encryption and staff training on data protection responsibilities. While we strive to protect your personal data, no system can be completely secure and you should take care when providing information, especially over the internet or by email.
Your data protection rights
Under data protection law, and subject to certain conditions and exemptions, you have the following rights in relation to the personal data we hold about you:
The right to be informed about how your personal data is collected and used, which is addressed in this Privacy Policy and in any other notices we provide at the time we collect your information.
The right of access to obtain confirmation of whether we process your personal data and to request a copy of that data.
The right to rectification of inaccurate or incomplete personal data we hold about you.
The right to erasure, sometimes known as the right to be forgotten, in certain circumstances where there is no longer a lawful basis for us to continue processing your data.
The right to restrict processing in certain situations, for example while we are investigating the accuracy of data or the basis for processing.
The right to data portability, which allows you in some cases to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller.
The right to object to certain types of processing, including processing based on our legitimate interests or for direct marketing purposes.
The right not to be subject to a decision based solely on automated processing, including profiling, where this has legal or similarly significant effects, unless certain conditions apply. Rubbish Removal Balham does not routinely carry out automated decision-making of this kind.
Exercising your rights and complaints
If you wish to exercise any of your data protection rights, or if you have any concerns about how we handle your personal data, please contact us using the details provided on our website or on your service documentation. We will respond to your request or complaint in line with our legal obligations and will usually do so within one month.
You also have the right to lodge a complaint with the UK data protection supervisory authority if you are unhappy with how we have used your data. Details of how to contact the supervisory authority can be found on its official website.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our practices or applicable law. Any updated version will take effect from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
