Rubbish Removal Balham Service Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Balham provides rubbish removal and waste collection services to domestic and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.
1. Definitions
In these Terms and Conditions, the following words shall have the meanings given below:
Customer means the individual, business, company, or organisation ordering or receiving services from Rubbish Removal Balham.
Services means any rubbish removal, waste collection, clearance, loading, transportation, and related services provided by Rubbish Removal Balham.
Waste means any items, materials, refuse, rubbish, junk, or goods to be collected and removed as part of the Services, excluding any prohibited or hazardous materials as set out in these terms or under applicable waste regulations.
Booking means an order or request made by the Customer for the provision of Services, whether made by telephone, email, online form, or in writing.
Contract means the legally binding agreement between Rubbish Removal Balham and the Customer for the supply of Services, incorporating these Terms and Conditions.
2. Scope of Services
Rubbish Removal Balham provides waste collection, rubbish removal, and related clearance services within its stated service area. The precise nature and scope of the Services for each Booking will be agreed at the time of order, based on the information provided by the Customer regarding the type, quantity, and location of the Waste.
We reserve the right to refuse to provide Services where the Waste is not as described, where access is unsafe or unreasonable, or where the Waste includes prohibited materials or presents an unacceptable health and safety risk to our staff or the public.
3. Booking Process
3.1 Bookings may be made by phone, email, or through our online enquiry systems. The Customer is responsible for providing accurate and complete information regarding the location, access, volume, and type of Waste to be collected.
3.2 Any quotation provided prior to collection is based on the information supplied by the Customer and may be subject to change upon arrival if the actual Waste or access conditions differ from those described.
3.3 A Booking is only confirmed once the Customer has accepted the quoted price and any applicable terms related to the specific job, and we have acknowledged and accepted the Booking.
3.4 We may, at our discretion, request additional details or photographs of the Waste and access areas before confirming a Booking. This helps us to provide an accurate estimate and to determine any special requirements such as additional labour or equipment.
3.5 The Customer must ensure that a responsible adult is present at the premises at the scheduled time of service, unless otherwise agreed in advance. Where access arrangements are made without the Customer being present, the Customer accepts that our assessment of the Waste and the work carried out will be binding.
4. Pricing and Quotations
4.1 Prices are generally based on factors including volume, weight, loading time, access, and the type of Waste to be removed. Any quotation provided is an estimate only until the Waste has been inspected at the collection site.
4.2 We reserve the right to adjust the price if the Waste is greater in volume or weight than initially indicated, includes additional items, or requires significantly more time or labour than reasonably anticipated based on the Customer's description.
4.3 Where the price must be adjusted on site, the Customer will be informed before work is carried out. If the Customer does not agree to the revised price, we may cancel the Booking or limit the Service to an agreed amount of Waste at the initially quoted price.
4.4 All prices are stated exclusive or inclusive of VAT according to our current status and as specified at the time of quotation. Any applicable taxes will be charged in accordance with current UK law.
5. Payments and Invoicing
5.1 Payment is due on completion of the Services, unless alternative arrangements have been agreed in writing in advance. For business Customers with approved accounts, payment terms will be as stated on the invoice.
5.2 We accept various methods of payment, which may include cash, debit card, credit card, and bank transfer, as advised at the time of Booking. We do not accept payment by cheque unless specifically agreed.
5.3 If payment is not made when due, we reserve the right to charge interest on outstanding sums at the statutory rate applicable to commercial debts, and to recover any reasonable costs incurred in pursuing late payment, including legal and collection fees.
5.4 Until payment has been received in full, we reserve the right to treat any collected items as retained and to recover or dispose of them as necessary to mitigate losses, subject to applicable waste regulations.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a Booking by giving us as much notice as reasonably possible. Cancellations made more than 24 hours before the scheduled collection time will generally not incur a cancellation charge.
6.2 We reserve the right to apply a reasonable cancellation fee where a Booking is cancelled with less than 24 hours notice, where our team has already been dispatched, or where we arrive on site and are unable to complete the job due to circumstances within the Customer's control, including lack of access or absence of an authorised person to confirm the work.
6.3 Where a Customer is not present at the agreed time and place, or where access is not available as previously agreed, we may treat the Booking as cancelled and charge a call-out fee or a proportion of the quoted price to cover our time and costs.
6.4 We reserve the right to cancel or reschedule a Booking where necessary due to reasons beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, or safety concerns. In such cases, we will attempt to provide as much notice as practicable and will offer an alternative time or date.
7. Customer Responsibilities
7.1 The Customer is responsible for:
Providing accurate and truthful information about the Waste and the premises.
Ensuring safe, unobstructed access to the collection point.
Obtaining any necessary permissions to allow our vehicles and staff to enter private property or restricted areas.
Ensuring that any Waste left for collection is clearly identified and separated from items not intended for removal.
7.2 The Customer must not include in the Waste any prohibited items, including but not limited to asbestos, clinical or medical waste, pressurised containers, explosives, corrosive substances, unidentified chemical substances, or any material classified as hazardous under UK law, unless a specific agreement has been made for such waste types.
7.3 If prohibited or hazardous materials are found among the Waste, we may refuse to remove them, adjust the price to cover additional handling and disposal, or suspend the Service until appropriate arrangements are made. Any costs incurred in dealing with such materials will be the responsibility of the Customer.
8. Provision of Services
8.1 We will provide the Services with reasonable skill and care, in accordance with applicable waste management regulations and industry practice.
8.2 We will make reasonable efforts to attend at the agreed time, but any times given are estimates only and are not guaranteed. We will not be liable for minor delays or early arrivals, but will endeavour to keep the Customer informed of significant changes.
8.3 Our staff will determine the safest and most efficient method of removing the Waste, taking into account access, building layout, and health and safety requirements. The Customer must follow any reasonable instructions provided by our staff to facilitate safe working conditions.
8.4 We reserve the right to refuse to lift or remove items that are excessively heavy, dangerous, or likely to cause damage or injury, or where adequate manpower or equipment is not available.
9. Waste Handling and Regulations
9.1 Rubbish Removal Balham operates in compliance with relevant UK waste management legislation and duty of care requirements. We will transport Waste only to authorised transfer stations, recycling centres, and disposal facilities as permitted by law.
9.2 Once Waste has been loaded onto our vehicle and payment has been or will be made in accordance with the Contract, title to the Waste transfers to us, and we become responsible for its lawful transport, treatment, recycling, or disposal.
9.3 We encourage segregation of recyclable materials where practical and may, at our discretion, offer separate handling or pricing for recyclable Waste streams. However, the level of recycling achieved may depend on local facilities and regulatory conditions.
9.4 Where required, and particularly for commercial Customers, we may provide or arrange for appropriate documentation confirming that Waste has been collected and transferred in accordance with UK waste regulations.
10. Damage and Access
10.1 The Customer must advise us in advance of any fragile surfaces, hidden services, or particular risks at the property, including but not limited to delicate flooring, narrow staircases, low ceilings, or restricted access routes.
10.2 While we will take reasonable care when performing the Services, we shall not be liable for any damage to property or contents that arises from:
Pre-existing defects or weaknesses.
Normal wear and tear from moving bulky items through reasonable access routes.
Instructions or requests by the Customer to move items in a way that is inherently risky or inappropriate.
10.3 If we reasonably believe that damage is likely to occur because access is inadequate or conditions are unsuitable, we may refuse to proceed unless the Customer accepts the risk and confirms that we should continue. In such circumstances, our liability for any resulting damage may be limited or excluded.
11. Liability and Limitations
11.1 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to limit or exclude liability under UK law.
11.2 Subject to the above, our total liability to the Customer for any loss or damage arising out of or in connection with the Contract, whether in contract, tort, breach of statutory duty, or otherwise, shall not exceed the total price paid or payable for the Services giving rise to the claim.
11.3 We shall not be liable for any indirect, consequential, or economic loss, including loss of profit, loss of business, loss of goodwill, or loss of opportunity, arising from or in connection with the Services.
11.4 We are not liable for any items that the Customer intended to retain but which were mistakenly presented and clearly left for removal with the Waste, unless the loss results from our clear negligence and the Customer can demonstrate that the item was not reasonably identifiable as Waste.
12. Complaints
12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the matter with us as soon as possible, providing details of the issue, supporting information, and any relevant photographs.
12.2 We will investigate complaints in a fair and timely manner and, where appropriate, may offer a remedy such as additional work, a partial refund, or another reasonable solution. Any remedy offered will be at our discretion, subject to our legal obligations.
13. Data Protection and Privacy
13.1 We collect and process personal information necessary to manage Bookings, provide Services, issue invoices, and communicate with Customers. We handle such information in accordance with applicable data protection laws in the United Kingdom.
13.2 We will not sell or share your personal data with third parties for marketing purposes without your consent. Data may be shared with service providers or authorities where required to deliver the Services or comply with legal obligations.
14. Variations to Terms
14.1 We may amend these Terms and Conditions from time to time to reflect changes in the law, business practices, or the nature of our Services. The version in force at the time of your Booking will apply to that Contract.
14.2 Updated terms may be made available upon request and on our written communications or documents. Continued use of our Services after any changes have been notified will constitute acceptance of the updated terms.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.
16.2 No failure or delay by Rubbish Removal Balham in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.3 The Contract is between Rubbish Removal Balham and the Customer. No other person shall have any rights to enforce any of its terms under the Contracts Rights of Third Parties Act 1999.
By placing a Booking or using our rubbish removal and waste collection services, you confirm that you have read, understood, and agree to these Terms and Conditions.
